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Frequently Asked Question (FAQ)

Shopping Bags Direct have developed a wide range of bags for corporate organisations and retail stores. Our exclusive range of products can bring a big success in your business portfolio.

Here are some questions and answers you may need to know: -

What is your Enquiry Procedure?

An enquiry may be submitted to us by filling out our 'Request a Quote' or 'Trade Enquiry' form in our website, or by simply emailing or calling us. A member of our staff will then send you a quotation by fax or email. If you then like our prices you can then request a catalogue and samples of bags we have made for our clients.

What is your Order Procedure?

If you would like to go ahead with an order, you may send your official Purchase Order detailing your exact requirements. We will then send you our Sales Order/Proforma Invoice which if you agree with the details sign and fax back to us. We will at that point require your artwork if printing is required. (Please see below for File Types acceptable) On approval of artwork we will require a 50% advance payment.

What are your Payment Terms?

Our payment terms are 50% advance and balance 50% payable within 7 days of receipt of goods and final invoice. The full amount is payable in advance on all our plain stock bags which can be delivered to you within a week. We accept payment by all major Credit Cards (VISA, Mastercard or American Express). A 3.5% surcharge will be applied with all credit card payments over £750 invoice value. No surcharge is applicable for debit card payments. Payment may also be made by cheque or bank transfer or bankers draft. Cheques are not acceptable by overseas customers. After receipt of deposit we will go ahead with the production.

What is your Lead Time?

If samples are required with your own artwork on then our lead-time is 2-3 weeks from date of order and a payment method that is agreed by Shopping Bags Direct Ltd. Our standard lead-time is 8-10 weeks from date of order and approval of artwork. If goods are required within 4-6 weeks there will be an extra charge for urgent delivery.

Is there any Rush Charge?
A rush charge is applicable for urgent orders. This will be stated on our quotation.

Do we get to see a Proof?

Proof of your Design will be sent to you by e-mail for your approval. Approval of the proof shall constitute acceptance of all the terms and conditions contained herein. Delay on approval of proofs will delay shipment accordingly. If you have ordered a physical sample, our sample approval sheet will have to be filled out and sent back to us by fax or post.

What is Screen/Plates/Film/Die-Cut Charge?

This is a one-off charge, this charge will not need to be paid for repeat orders if there are no amendments to the artwork. The plates are charged per size as a different plate will need to be made for each die-cut size. If printing is required inside the bag there will be another plate charge.

Can we specify certain Pantone Codes?

You may specify certain Pantone Codes for colour of bag and printing. Colours are matched as close as possible based on Pantone colours. Exact colour matching is not guaranteed but we will try our best to match your requirements. The rope handle will be the closest match available.

Do you do Embroidery?

We do embroidery on cotton bags and jute bags and on handmade paper bags. If you would like special Embroidery, which may differ from normal screen-printing cost of embroidery, will depend on how many colours/stitches you require and style etc. subject to amount of quantity you would like to order.

How do we submit our Artwork ?

All prices are based on camera-ready artwork, colour separated typeset artwork to size being supplied. All artwork submitted not to size will be either enlarged or reduced to fit the maximum imprint size, unless otherwise stated by customer. If artwork requires typesetting, touch ups, we reserve the right to modify the artwork and charge accordingly. Shopping Bags Direct is not responsible for quality of product unless artwork is camera ready.

Please contact Shopping Bags Direct if you have any questions for specifications on submitting artwork on CD or email attachment or upload online using our 'Request a Quote Form'.

Artwork and File Types for Personalisation:

Shopping Bags Direct operate PC format software and can accept the following file types:
EPS :Text as curves PSD : PhotoShop v6.0 or +
AI : Adobe Illustrator 10.0+, JPEG, PDF: High resolution
Please remember to export text as curves or embed any used fonts. Artwork should be saved at 300dpi

When are your procedures when goods are ready?

When goods are ready to be delivered, we will inform you of the amount of boxes to be delivered. We will telephone you and arrange a convenient date to deliver the goods to you.

How do you package the goods?

In hardback paper carton box approximately 100 to 250 bags in one box depending on quantity and size of bags.

What are your Cancellation procedures?

Cancellations must be made in writing and received at Shopping Bags Direct with in two days after the final contract has been placed. Phone cancellations are not acceptable. For cancellation of sample order, Shopping Bags Direct will accept the cancellation only if the goods are not shipped and no imprinted screen has been made.

What are your Shipping Methods?

For Sample shipping we use FedEx, DHL, TNT or UPS. For bulk quantity 2,000+ bags goods will be directly delivered to your store by truck. Buyers reserve the right to choose shipper. Subject to terms and conditions agreed by Buyer and Shopping Bags Direct will provide advice or take care of the entire responsibility for shipping. Shopping Bags Direct reserves the right to determine the best shipping method available unless specifically pre-routed by the customer..

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